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GENERAL POLICY

AVIATUR S.A., is subject to the responsibility regime that establishes “Aviatur S.A. is subject to the regime of liability established by law 300/96, D.R. 1075/97, Decree 2438, 2010 and the rules that amend, add to, or reform them. The liability of the tourist plan or package organizer is limited to the terms and conditions of the program in connection with the provision and quality of the services. The agency assumes no liability before user for the air transport service, except for chartered nights and in accordance with the conditions of the transport agreement

The reimbursement policies of services not rendered due to Force Majeure or Acts of God situations, action or omission by third parties or the passenger, non attributable to the travel agency, before or during the trip, that may be subject to, shall be dened by each operator and the same shall be confirmed to user once the travel documents are reserved and issued, as well as the percentages of applicable penalties or deductions. Aviatur S.A. is not jointly and severally liable for the amounts requested as reimbursement. Any applicable reimbursement, shall take place within the 30 calendar days following the request. However if the process takes longer due to causes alien to Aviatur S.A., the latter shall not acknowledge any interest over the amounts to be reimbursed. The percentage of reimbursement shall depend on the conditions of the supplier and the administration expenses of the agency.

The agency assumes no liability before the user or traveler for events such as accidents, strikes, coups, earthquakes, climatic or natural phenomena, safety conditions, political factors, denial of permits of entry or visas, legal issues of traveler, health issues and any other case of Force Majeure or Act of God that could occur before or during the trip.

In the event of Force Majeure or Act of God before or during the trip (accidents, strikes, coups, earthquakes, climatic factors, safety conditions, political factors, denial of permits of entry, health issues, among others), or simply in order to guarantee the success of the plan, the operator and/or the agency may modify, replace or cancel itineraries, dates, nights, hotels, optional services, which, as from now, is accepted by the passenger at the time of acquiring the services.

In case a visa is required, AviaturS.A. shall provide advice as applicable, being of the exclusive autonomy of the consular authority, everything related with process, documents requested, the study, costs, duration of process and the approval or rejection. In case of refusal of visa, there shall be no refund of fees paid by the applicant. In any case it shall be of the exclusive responsibility of the passenger, the processing and execution of the informed requirements. In the specific conditions of each plan the terms of payment shall be de_ned. The amount and terms of payment of the deposits or advanced payments, tickets, reservations to sport events, and cultural, fairs, exhibitions and the like, shall be subject to the conditions of the organizer of such events, which information shall be given at the time of purchase.

The passenger shall be exclusively responsible for the custody of his baggage and travel documents. Aviatur S.A., may guide the passenger in the events of loss of baggage or travel documents, however under no circumstance, he shall be liable for the loss, damage, deterioration or loss of such items. Aviatur S.A. shall inform passenger on the restrictions established by the airlines as to prohibition, maximum weight and number of pieces per passenger, persons permitted in the attractions or touristic sites, limitations or impediments to access by maximum cuota. However, compliance with such policies shall be the exclusive responsibility of passenger, which may vary at discretion of the transport companies or the service provider.

Any additional information on terms, conditions, departure taxes in Colombia and abroad, fees, charges and other compulsory payments, preventive health measures at destination, support services shall be consulted with the travel advisor or on website www.aviatur.com at the time of booking, likewise shall be informed to the passenger in his travel documents, according to the characteristics applying to each.

All prices, fees, taxes, rates or contributions, set forth in this bulletin or quotation shall be subject to change, availability and term without prior notice, which shall be assumed by passenger at the time of issuance of the travel documents. Restrictions and conditions apply for each fee published according to its terms.

The hotel fees depend on the selected accommodation. The cancellation policies, penalties, restrictions and particular conditions of the package shall be informed to the passenger at the time of the issuance of the travel documents.

Client acknowledges and accepts in full these conditions, which shall constitute the single and entire agreement, and exclusive of any covenant or legal provision on the contrary, regarding the terms, conditions and restrictions of the services retained.

“The exploitation and sexual abuse of children under age are sanctioned with punitive imprisonment, according to provisions set forth in law 679 of 2001.

RNT No. 438.